Frequently Asked Questions
Everything you need to know about your PALMONAS experience.
What materials are used in PALMONAS jewelry?
We specialize in high-quality demi-fine jewelry made from 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition and include all original packaging to be eligible for a refund or exchange.
Does the jewelry come with a warranty?
Yes, every PALMONAS piece comes with a one-year warranty that covers manufacturing defects and plating issues under normal wear and tear.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place, preferably in the provided PALMONAS pouch.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through our select financing partners.